How do I contact the Helpdesk ?

There are two different methods of contacting the helpdesk if you run into an issue with the Oracle Clinical RDC Application:

ICON Clinical
Our preferred method of contacting the helpdesk is by telephone, for urgent issues this method is highly recommended.

The link below displays all of the contact numbers for the ICON Global Support Helpdesk. Please choose the number for the country in which you are calling from:

ICON OC RDC Phone Contact

ICON Clinical
To email the ICON Helpdesk, please send an e-mail to the following address:

Be sure to include the following information in your email:
Full Name
Study Number
Site Number
Contact Telephone number
Contact email address
Detailed Descripton of the issue